Category Archives: Tenant Management

Investor Refresher: The Basics of Increasing Commercial Tenant Satisfaction and Retention

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By: Jeff Adams, Vice President, JLL

Building ownership and management is a business. Thus, losing tenants, like clients, can directly impact your ultimate sucess.

It can take two years to regain lost income if a single tenant leaves according to our study, The Cost of Losing a Tenant. You must also account for construction costs and the absence of rent during leasing downtime.

As a landlord, it’s important to maintain a healthy portfolio of consistent, long-term tenants. To increase tenant retention and earn a consistent profit, you should put a strategic action plan in place to maintain current tenants. Through strategic management, the ultimate goal is to achieve building-wide tenant satisfaction.

Why? According to a survey done by Kingsley Associates, the likelihood of lease renewal is tripled when tenants are sufficiently satisfied with management.Read More

Calling All Business Owners & Tenants: Should You Own or Lease?

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By: Rob Roe, Managing Director, JLL

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There is no blanket response to the question, “Which is better for business, owning or leasing property?” Every business’ unique structure and qualities must be assessed to determine the right path.

What’s more, the decision has potential to have a disastrous (or extraordinary) effect on bottom-line business success.

Traditionally, business executives, like CEOs, CFOs or treasurers, made the own/lease decision. In recent years, however, corporate real estate directors have played a larger role in the process. Regardless of point person, expert insight is a must when it comes to one of the largest expenses within your budget.

Are you at the crossroads of purchase or lease? Read on for more insight on smart decision-making.

Starting Point: 3 Business Benchmarks

As you begin the process, there are three key benchmarks to consider. Ignore your initial preference, and keep an open mind. The following factors may sway your line of thinking and lead to a smarter decision-making in the long run.

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Owens Corning Honors JLL with ‘Supplier Recognition Award’

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By: George Elliott, Managing Director, JLL 

Toledo, Ohio-based Owens Corning has manufacturing, distribution, office and R&D facilities in 28 countries across the globe. Every year, Owens Corning recognizes its leading suppliers with awards in various categories, from safety, sustainability, innovation, value creation, risk mitigation, among others.Owens-Corning-logo

This year, Owens Corning recognized JLL with one of its highest honors — the Supplier Recognition Award. JLL’s team stood apart from more than 6,000 other suppliers who competed for the award through value creation and cost savings.

But, let’s rewind to where it all started.

Manufacturer Meets Real Estate Expert

JLL’s relationship with Owens Corning dates back to 1998, when it was initiated by The Staubach Company. It became official in 2001 when Staubach formalized its relationship with Owens Corning in an exclusive outsource agreement.

Since then—and following it’s merger with Staubach—JLL has helped the global manufacturer with asset and lease management, incentives consulting, strategic planning, and property disposition and acquisition.

Here at JLL, we are proud to work so closely with a best-in-class organization like Owens Corning, and even more honored to be recognized with its most prestigious award.

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